FAQ
Frequently Asked Questions (FAQ)
Orders & Payments
Q: How do I place an order?
A: Simply browse our online store, select your favorite items, and add them to your cart. When you're ready, head to checkout where you can review your order and complete your purchase through our secure payment system.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. All transactions are encrypted to ensure your payment details are safe.
Q: Is my personal information secure?
A: Absolutely. At SUPA, your privacy and security are our top priorities. We use advanced SSL encryption to safeguard all your data during checkout.
Shipping & Delivery
Q: What shipping options are available?
A: We offer both standard and express shipping options. Shipping fees and estimated delivery times are calculated at checkout based on your location and chosen service.
Q: Do you ship internationally?
A: Yes, SUPA proudly ships worldwide. International shipping rates and delivery times may vary depending on your destination.
Q: How can I track my order?
A: Once your order ships, you will receive an email with a tracking number. You can use this number to monitor your shipment’s progress online.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy on all items. If you’re not completely satisfied with your purchase, you can return it for a refund or exchange—as long as the items are unused and in their original condition.
Q: How do I initiate a return or exchange?
A: Simply contact our customer service team via email or phone with your order number and reason for the return. We will guide you through the process to ensure a smooth experience.
Product Information & Sizing
Q: How do I know what size to order?
A: Each product page includes a detailed size chart and measurement guide. If you need further assistance or have any questions about fit, our customer support team is ready to help.
Q: Are your products suitable for all fitness levels?
A: Yes! SUPA’s gym clothing is designed for everyone—from beginners to seasoned athletes. We offer a wide range of styles and fits to support your workout, no matter your fitness journey.
Accounts & Customer Support
Q: Do I need an account to make a purchase?
A: You can check out as a guest. However, creating an account offers benefits like order tracking, faster checkout for future orders, and access to exclusive promotions.
Q: How can I update my account information?
A: Log in to your account on our website and visit the “Account Settings” section to update your details at any time.
Q: How can I reach customer support?
A: Our support team is available via email at support@supa.com or by phone at [Insert Phone Number]. We’re here to help you Monday through Friday from 9 AM to 6 PM.
Promotions & General Information
Q: Do you offer discounts or promotions?
A: Yes, we frequently run promotions and discount events. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
Q: Where is SUPA located?
A: SUPA is an online store based in [Insert Location]. We serve customers worldwide with premium gym clothing designed for performance and style.