Returns

At SUPA, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Refund Eligibility

Refund Before Processing: If your order has not yet been processed, we guarantee a full refund upon request. Please contact us as soon as possible at support@supa.com to cancel your order. Processed Orders: If your order has already been processed or shipped, it cannot be canceled, but you may still return the items once received, following our return policy.

2. Return Policy

We accept returns within 30 days of delivery, subject to the following conditions:

• Items must be unused, unwashed, and in their original condition (including tags and packaging).
• Proof of purchase (order number or receipt) is required.
• Returns requested after 30 days will not be accepted.

3. How to Initiate a Return

Contact Us: Email our support team at support@supa.com with your order number and reason for return. Receive Return Instructions: Our team will provide the return address and further instructions. Ship the Item: You are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive and inspect the returned item, we will process your refund within 5-7 business days to your original payment method. You will receive an email confirmation once the refund has been issued. Shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return your original item and place a new order.

6. Contact Us

If you have any questions about our return policy, please contact us at: 

Email: supawebsite11@gmail.com  

Phone: [...]

We appreciate your business and strive to provide a seamless shopping experience at SUPA!